Privacy Policy (Basic Policy on the Protection of Personal Information)

The Faith Group (“the Group”) recognizes the importance of protecting the privacy of personal information in today’s advanced information society, and we strive to do so in accordance with the following policy, which we have formulated based on the spirit of the Act on the Protection of Personal Information.

1. Collection of personal information

The Group collects personal information only by legal and fair means.

2. Use of personal information

The Group uses personal information only within the scope of use described when the information is collected and to the extent necessary to carry out its business operations.
Unless otherwise noted, our use of customers’ personal information falls within the following scope:

・To deliver products offered by the Group, for example cosmetics and health foods
・To provide information about promotional campaigns, new products, and other ongoing services
・To review product purchases and applications and to respond to inquiries
・To facilitate agreements concerning consumer credit purchase intermediary services (shopping credit) with customer salons and customers of Group-operated salons and to provide associated services
・To screen and contact job applicants

To facilitate the use of personal information for the purposes described above, the Group allows Group companies responsible for the associated operations to use customers’ personal information that was collected after displaying a notice of the purpose for which it would be used.
When sharing personal information with a third party for the purpose of joint use or outsourcing handling of personal information to a third party, the Group carefully checks the third party’s internal structures and mechanisms for managing personal information, enters into an agreement with the third party to protect the confidentiality of that information, and carefully monitors the third party’s use of the information.

3. Disclosure of personal information to third parties

In the absence of a legitimate, socially acceptable reason, for example when required by law, the Group does not disclose the personal information it collects to third parties without the advance consent of the individual involved.
The Group may provide customers’ personal information to customer salons and Group-operated counseling agents when doing so is necessary in order to conduct the Group’s business. However, we will stop providing this information upon the customer’s request.
We provide customers’ personal information to shippers to the extent necessary to allow delivery of the Group’s products and services to customers. However, we will stop providing this information upon the customer’s request.

4. Management of personal information

The Group manages personal information so as to ensure its accuracy and safety.
In order to prevent the unauthorized disclosure, loss, destruction, alteration, or other manipulation of personal information, the Group takes steps to prevent illegitimate access to computers, to check for and prevent infection by computer viruses, to prevent unauthorized removal of data by employees and others with access to personal information, and to educate employees and others with access to personal information about how to adequately protect its confidentiality.
The Group does not allow personal information to be removed from its facilities or sent outside its facilities without the permission of a manager or in the absence of a legitimate reason.

5. Disclosure, correction, cessation of use, and deletion of personal information

The Group recognizes that individuals have the right to request the disclosure, correction, cessation of use, deletion, or other manipulation of their own personal information, and it endeavors to comply with reasonable requests quickly and in a spirit of good faith.

6. Organization and structures

The Group appoints a Personal Information Protection Officer to be responsible for the proper management of personal information.
The Group ensures that personal information is handled in an appropriate manner in the course of day-to-day operations by offering training on the protection and proper management of personal information to officers, employees (including full-time, non-regular, contract, and part-time employees), advisors, temporary employees, and outside contractors.

7. Internal management of the maintenance, implementation, and improvement of rules concerning the protection of personal information

To implement this Privacy Policy, the Group has formulated “Personal Information Protection Rules,” “Detailed Rules on the Handling and Use of Personal Information,” “Rules for Managing Outsourcing of Personal Information,” and other rules related to the use of personal information, and it works to ensure that those rules are understood by officers, employees (including full-time, non-regular, contract, and part-time employees), temporary employees, and outside contractors.
When laws related to personal information are revised, the Group quickly revises its rules and other procedures accordingly and works to ensure that those changes are understood by all involved parties.

Inquiries

Unless otherwise noted, inquiries concerning personal information collected by the Group should be directed to the following department: